We dedicate extensive education and training for our staff to ensure that we provide the best level of service for our clients. Depending on the collection department, our collection staff will spend between three to four weeks of intensive training, which includes classroom and live call workstation training in a heavily monitored and coached environment.
Our educational training encompasses important legislation including the Fair Debt Collection Practices Act (FDCPA), Privacy Act, Telephone Consumer Protection Act (TCPA), Gramm-Leach-Bliley Act (GLBA), Service Members Civil Relief Act (SCRA) and other important state laws. In addition, our collection staff also learns of Pinnacle’s multitude of corporate policies and the specifics of proper collection behavior. On-going training is also routinely provided to maintain the highest performance standards.